Exchange Policy

At Liora Nightwear 🌙, customer satisfaction and comfort are our priority. If you face any issue with your order, we offer an easy exchange option under the following terms and conditions.

📹 Unboxing Video Required

To make an exchange request, customers are strongly required to record a continuous unboxing video of the product received.

The video should clearly show:

  • 📦 The parcel from all sides before opening.
  • 🎥 The complete unboxing process.
  • 👗 The product after removing it from the packaging.
  • ↔️ The product fully unfolded and clearly visible.
  • 👚 The complete front and back of the product.
  • 🏷️ Product tags, labels, and packaging.

This video may be required to verify any claim regarding a wrong, damaged, defective, or missing product.

✅ Eligibility for Exchange

  • Exchange requests must be raised within 2–3 days from the date of delivery.
  • The product must be unused, unworn, and unwashed.
  • The product must remain in its original condition.
  • All original tags, packaging, and accessories must be intact.
  • A clear unboxing video showing the complete product may be required for verification.

❌ Non-Eligible Conditions

Exchange requests will not be accepted if:

  • The product has been used, washed, worn, or altered.
  • Tags or original packaging are missing.
  • The exchange request is raised after the allowed exchange period.
  • The product is damaged due to improper handling by the customer.
  • The product has been stained, torn, or otherwise damaged after delivery.
  • Required evidence, such as an unboxing video, is not available when requested for claim verification.

🔄 Exchange Process

  1. Contact our support team with your Order ID and reason for exchange 📩.
  2. Share the required photos/videos for verification.
  3. Our team will review and approve the exchange request ✅.
  4. Pickup will be arranged through our courier partner, subject to service availability 🚚.
  5. The returned product will undergo a quality inspection.
  6. Once approved, the replacement product will be shipped.

👗 Size Exchange

  • Size exchange is allowed once per order, subject to stock availability.
  • The product must meet all exchange eligibility conditions.
  • If the requested size is unavailable, an alternative size/product or store credit may be offered, where applicable.

🚚 Shipping & Handling

  • Exchange pickup and delivery timelines depend on courier service availability.
  • Additional shipping charges may apply for multiple exchange requests.
  • Exchange requests are processed only after the returned product passes quality inspection.

⏱️ Exchange Timeline

Exchange processing may take approximately 5–10 business days after the product is picked up and successfully passes the quality inspection.

⚠️ Important Notes

  • Liora Nightwear reserves the right to refuse exchange requests that do not meet the conditions of this policy.
  • Customers are advised to keep the unboxing video safely until the exchange period has ended.
  • Slight color variations caused by screen settings, lighting, or photography are not considered product defects.
  • Exchange approval is subject to product availability and quality inspection.

📩 Contact Us

For exchange requests or assistance, please contact:

📧 Email: support@lioranightwear.com
🏷️ Brand: Liora Nightwear

Thank you for shopping with Liora Nightwear. ❤️